Panadol Australia Privacy Policy


GlaxoSmithKline (GSK) is concerned for the privacy of visitors to its websites; protection of privacy is extremely important to us. However, please remember that the security of information transmitted over the Internet cannot be assured.

The following sections generally describe the types of information collected at GSK sites and the uses made of it.


GSK, or third-party companies acting on behalf of GSK, may collect health-related data and personally identifiable information such as name, address, telephone number, email address, or other information only when it is asked for and voluntarily submitted to us on this site. We may use the information to respond to your requests, improve our level of service and the content of our website and for our own internal purposes. Where you indicate your consent to receive further information on GSK products and services, we may provide you with tips, helpful information, product news and updates, notify you of new GSK products and/or services, or seek your views on our products and services.

If through this website GSK becomes aware of a side effect you have experienced using Panadol products, GSK may try and contact you via the email address you provide. GSK cannot be responsible for any harm that arises as a result of not being able to contact you despite our reasonable efforts.

Please note that by submitting health-related data and personally identifiable information, you are consenting to such information being processed for the above listed purposes, except that you will only receive information on other products and services where you expressly consent by submitting your registration form. Furthermore, you agree that GSK shall have the unrestricted right to use and store on its internal systems, whether inside or outside Australia, any such information provided by you. In this context, please note that your information may cross national borders during processing.

This website and the database that will hold any information submitted by you are hosted by GSK's selected third-party supplier in Australia and/or other countries, in accordance with instructions issued by GSK from the UK and this Privacy Policy. Although the legal requirements in Australia applicable to protecting personal information are not the same as those under European privacy laws, GSK will ensure that appropriate safeguards are in place to protect your personal information. By submitting personal information, you are consenting to your personal information being processed in Australia and/or other countries. If you have any queries regarding this, please contact GSK on the address given below. Third-party suppliers, selected by GSK, may also use and store your information in accordance with GSK's instructions for the above purposes.

Where you submit personal information on this website, GSK may ask you to consent to the publication of that information on this website, for example, in order to share your experiences with other website users. Where you give this consent, GSK shall be entitled to edit and publish your story on this website, and acknowledge you as the author, using your full name. You may at any time request GSK to remove your name and/or your story from this website, by contacting GSK at GSK will endeavor to comply with any such request as soon as possible and in any event within one month.

Under relevant data protection legislation, you are entitled to obtain from GSK (the Data Controller for the purposes of the data protection legislation) a printout of the data held concerning yourself and to have any inaccuracies in this data rectified.

This GSK website is not intended or designed for persons under the age of 18. We do not collect personally identifiable data from any person we know to be under the age of 18 and instruct persons under 18 not to send us any information.


GSK also collects nonpersonally identifiable information in aggregate form to track data such as the total number of visits to our websites, the number of visitors to each page of our websites, and the domain names of our visitors' Internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our websites so that we may improve them. We may also share this information with other GSK companies. NO PERSONALLY IDENTIFIABLE INFORMATION IS DISCLOSED IN THIS PROCESS.


An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer wherever you log on to your Internet service provider, or through your organization’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

GSK or third-party companies acting on behalf of GSK may collect IP addresses for the purposes of systems administration and to audit the use of our site. We do not ordinarily link a user's IP address to personally identifiable information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, we may use IP addresses to identify users of our site when we feel it necessary to enforce compliance with the site's terms of use, or to protect our service, site, or other users.


GSK websites provide links to other GSK and third-party websites as a service to our users. The privacy policy described here does not apply to those sites. Please ensure you check the legal and privacy policy sections of any site you link to.


GSK may place a “cookie” in your computer's browser. Cookies are small text files, which provide us with information about how often someone visits our site, and what they do during those visits. Cookies do not themselves contain any personally identifiable information, but if you provide such information to us (for example, by registering with us), it may be linked to the data stored in the cookie.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site or any other websites that you visit.

GSK websites provide links to other GSK and third-party websites as a service to our users. The privacy policy described here does not apply to those sites. Please ensure you check the legal and privacy policy section of any site you link to.


GSK is committed to protecting the security of your personal information.

GSK operates secure data networks protected by industry standard firewall and password protection. GSK has security measures in place to attempt to protect against the loss, misuse, and alteration of your user data under our control.

Except as outlined in this policy, only authorized employees have access to the information you provide us. Furthermore, we impose strict rules on GSK employees who have access either to the databases that store user information or to the servers that host our services. While we cannot guarantee that loss, misuse, or alteration to data will not occur, we make every effort to prevent such occurrences.


GSK will not sell or rent personally identifiable information to any third party for any purpose.

In certain special cases, we may disclose your personally identifiable information in the following circumstances:

i) Sometimes carefully selected third parties are used to provide GSK with support services in connection with its websites and such parties may, from time to time, have access to your information to enable them to provide those services to GSK. Please rest assured that all companies providing such support services are required by GSK to meet the same high standards of data protection and are prohibited from using the information for their own marketing purposes;

ii) When we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with GSK's rights, property or operations, other users of this site, or anyone else who could be harmed by such activities;

iii) When we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case, or administrative investigation;

iv) In the event that GSK and/or some of our assets are sold or transferred or used as security, the information collected on our website may be transferred to third parties as part of that transaction; and

v) GSK may also provide information or provide access to information to any of our affiliated businesses.


By submitting personal and/or health-related data, you agree to be bound by our privacy policy and agree that GSK may, in its sole discretion, disclose information about you in the circumstances and to the extent set out in this policy.


You can request a copy of the information we hold concerning you by contacting us at


If you have access to a password-protected area of, you can log in at any time and revoke your consent to our using your information for the above listed purposes. If you do not have access to a password-protected area of, you will have the opportunity to utilize the “unsubscribe” function in all future email communications sent to you.


Any changes to this policy will be communicated promptly on this page. We encourage you to periodically review this Privacy and Cookies Policy as it may occasionally be updated. Your continued use of this website constitutes your agreement to the Privacy and Cookies Policy and any updates.

Last Updated: 02/03/2017